We want you to love your ORÈVE piece. If something isn't right, here's how our returns and refunds work.

Return Window
You can request a return within 3 days of delivery.

Eligibility Conditions

• The product must be defective or damaged to qualify for a return.
• The item must be returned in its original packaging/box, unused, and in the same condition it was received.
• An unboxing video is mandatory at the time of opening the package. Returns without a valid unboxing video showing the reported defect will not be accepted, as this helps us verify claims fairly and prevent misuse.

How to Initiate a Return
To start a return, email us at support@byoreve.com with your order number, a description of the issue, and your unboxing video. Our team will review your request and share the next steps.

Pickup & Verification
Once your return request is approved, we will arrange a pickup of the product. The item will undergo a quality check upon receipt to confirm the reported defect.

Refund Timeline
Once your return passes verification, your refund will be processed within 3-5 working days from the date of pickup.

Refund Method
Refunds will be issued to the original payment method used at checkout. For Partial COD orders, the prepaid deposit amount will be refunded accordingly; COD balance amounts are not applicable for refund since they were not charged.

Non-Returnable Cases

• Products damaged due to misuse, negligence, or wear and tear after delivery.
• Returns requested without an unboxing video.
• Returns requested after the 3-day window has passed.

Questions?
For any return or refund queries, contact us at support@byoreve.com.